Overview

Digitale transformatie in de field service operatie, hoe komt het samen?

Door: Luuk Timmermans, Practice lead Field Service bij Appsolutely en Coen Jeukens, VP Global customer transformation bij Servicemax. 18 november ...
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/ Nederlands, Service

How do you know you are making money on your service contracts?

In my previous life I sold service contracts for a large OEM. Like many service executives, I was proud of ...
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/ #customerexpectation, #margincontribution, #profitability, #revenue, #servicecontract, #servicesales, #uptime, English, Sales

Field service works better when supply chain and service execution work together

An effective supply chain for parts is a crucial part of a successful field service operation. How much time does ...
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/ #customerexpectation, #fieldservicetechnician, #forwardlogistics, #heroonsite, #reverselogistics, #rma, English, Service

Will there be an uplift in Depot Repair (vs Onsite Repairs)?

If a product requires a physical repair there are two options: a technician goes to the product or the product ...
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/ #advanceexchange, #cru, #customerexpectation, #depotrepair, #dru, #entitlement, #fieldsservicetechnician, #fru, #reverselogistics, #rma, #vocalcustomer, English, Service

The mouse and the cheese

Who hasn’t ever played the game of drawing a line from the mouse to the cheese though a seemingly impossible ...
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/ #ai, #empowerment, #fieldservicetechnician, #heroonsite, #transformation, English, Miscellaneous

Is the Service Menu Card Replacing Bronze, Silver and Gold Contracts?

During last week’s High Tech Manufacturing event in the Netherlands, we reimagined tomorrow’s service delivery in the context of vocal ...
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/ #lifecyclemanagement, #proactive, #servicecontract, #servicelevelagreement, #serviceportfolio, #servicesales, #voiceofthecustomer, English, Sales, Service

Managing Service Profitability in the Age of Digital Transformation

Co-author: Joe Kenny It is an age-old dilemma for Operations Managers. Your CEO wants XX% revenue growth, your CFO wants ...
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/ #margincontribution, #revenue, #transformation, English, Service

Asset Data Remains Largely Untapped For Driving Revenue Growth

New study finds asset equipment data is key to bridging the gap between sales and service PLEASANTON, CALIFORNIA – October ...
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/ #customerexpectation, #lifecyclemanagement, #margincontribution, #proactive, #revenue, #serviceportfolio, English, Sales, Service

Deploying Forms to Boost Your Business

Co-author: Allan Alexopulos ServiceMax and Bolt Data recently had the opportunity to join ProntoForms in a session at EMPOWER‘21 to share how ...
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/ #heroonsite, #hybridworkforce, #technicianskills, English, Service

Keeping Your Assets in Shape

Do you have this feeling that the battery of your phone drains faster and faster? Internet forums are full of ...
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/ #asset, #conditionbasedmaintenance, #customerexpectation, #customerexperience, #lifecyclemanagement, #outcomes, #proactive, #reactive, #riskmitigation, English, Service