Great service is Great when it is told. When it is told, it can be sold!
Coen is a passionate speaker on bridging sales & service. He is a story teller/ business leader with a service heart and sales DNA.
Meet Coen at:
| Event | Date | Topic | Producer |
|---|---|---|---|
| Field Service Europe | 28-29 Oct 2024 | Technician Satisfaction and Customer Experience | WBR |
| ASAP Service Management | 24-25 Oct 2024 | Sustainability by Design | ASAP |
| GoK series | 16 Oct 2024 | Op weg naar Servitisation | Garden of Kairos |
| Power of 50 | 3 Jul 2024 | Overcoming the challenges in field service management today … before we dive into tomorrow | Copperberg |
| LinkedIn Live series | 16 Jun 2024 | Flipping the script | PTC |
| PTC Talks | 12 Apr 2024 | How Engineering and Service benefit from each other | PTC |
| High Tech Benelux | 15 Mar 2024 | Future proofing Service | PTC servicemax |
| High Tech Benelux | 15 Mar 2024 | Achieving a more efficient service delivery | PTC servicemax |
| Cad webinars | 27 Feb 2024 | Van reactief onderhoud naar voorspellend onderhoud | CadServices |
| PTC Talks | 18 Jan 2024 | How Engineering and Service benefit from each other | PTC |
| Event | Date | Topic | Producer |
|---|---|---|---|
| Service Management | 1 Dec 2023 | Die entscheidende Rolle von Asset-Daten in KI-gesteuerten Service-Szenarien | SMS |
| Advance Manufacturing Research | 21 Nov 2023 | Design for Service | AMRC |
| Service Essen | 8 Nov 2023 | We keep the world running | KVD |
| Field Service Europe | 24-25 Oct 2023 | Extracting valauble insights to support service monetisation and enhanced CX | WBR |
| Power of 50 | 19 Oct 2023 | The Era of Integrated Service Business, the Solution Provider perspective | Copperberg |
| Manufacturing 4.0 | 18 Aug 2023 | Make Service your competitive advantage. maximise your CSAT | MTC |
| Field Service Connect | 19 Jun 2023 | Closed-Loop Product & Service Lifecycle Management | WBR |
| Power of 50 | 1 Jun 2023 | Back to the Future: should service execution begin with the handover from Engineering | Copperberg |
| Field Service Europe | 30 Nov & 1 dec 2022 | Keeping the world running | WBR |
| ASAP Service Management | 10 Nov 2022 | Redirecting Digital Transformation initiatives by establishing Asset Centricity | ASAP |
| Event | Date | Topic | Producer |
|---|---|---|---|
| Expertenforum | 26 Oct 2022 | Monetising Asset Data | KVD |
| Breakfast Series | 20 Oct 2022 | Harnessing the power of Asset Data for a best-in-class service supply chain strategy | Copperberg |
| Breakfast Series | 13 Oct 2022 | Monetising the Life Cycle of your Asset | SalesForce |
| Revenue Operations for Manufacturing | 12 July 2022 | Revenue Operations for After Sales | EPAM |
| Field Service Summit Europe | 9 June 2022 | Why your service business should not be set in stone | Copperberg |
| Service Cloud Summit | 12 May 2022 | Monetising the lifecycle of your assets | Salesforce |
| Service Management 4.0 | 3 May 2022 | Using service and asset data to power your digital transformation journey towards growth and profit | Citona |
| Kennis sessie | 17 March 2022 | Maak field service het hart van uw customer intimacy | AppSolutely |
| Service Symposium | 27 October 2021 | Service Profitability – how do you know you are doing a great job? | Field Service News |
| Annual ASAP conference | 27 October 2021 | Using an asset 360 view to drive the circular economy | ASAP |
| Event | Date | Topic | Producer |
|---|---|---|---|
| High Tech Manufacturing NL | 13 October 2021 | Reimagine service – using high tech to achieve state-of-the-art business excellence | ServiceMax & Salesforce |
| Breakfast seminar | 12 October 2021 | Crucial service metrics | Copperberg |
| Field Service Forum | 10 June 2021 | How the asset helps the technician do a better job | Copperberg |
| Maximize – RoundTable | 17 March 2021 | – Enhancing the commercial maturity of your service business – The installed Base’s role in lifecycle management |
ServiceMax |
| Maximize | 16 March 2021 | Achieving service excellence by mastering the basics | ServiceMax |
| Maximize | 15 March 2021 | Revitalise your service portfolio for CX and growth | ServiceMax |
| Pod cast series | 11 February 2021 | Impact of Covid on service delivery | KVD |
| Field Service Circle | 27 January 2021 | Strategy & Vision | ServiceMax |
| Field Service Circle | 16 December 2020 | Asset as a consultant | ServiceMax |
| Event | Date | Topic | Producer |
|---|---|---|---|
| Field Service Circle | 25 November 2020 | Customer experience | ServiceMax |
| Smart Services | 25 November 2020 | The asset ‘tells’ what a smart service is | University of Luzern |
| Field Service Circle | 28 October 2020 | Workforce actions | ServiceMax |
| Strategiegipfel | 7 October 2020 | Three things to consider when extending your services portfolio | Project Networks |
| Field Service Europe | 21 July 2020 | Advancing service together – beyond the tool | WBR |
| Think Tank series | 8 July 2020 | The true value of service data | Field Service News |
| German series | 24 June 2020 | Foundation for the future of field service management | ServiceMax |
| Innovation series | 17 June 2020 | Predictive and preventive maintenance | ServiceMax |
| Field Service Circle | 27 May 2020 | Capturing value through service data | ServiceMax |
| Think Tank series | 26 March 2020 | The workforce of tomorrow | Field Service News |
| Event | Date | Topic | Producer |
|---|---|---|---|
| Coffee series | 26 March – 28 May 2020 | – Offering Uptime – Work permits – Daily FARM – No Fault Found – From T&M to Contract revenue – Incentivising technicians – Sustainability |
ServiceMax |
| Innovation series | 17 February 2020 | Selling preventive maintenance | ServiceMax |
| Annual ASAP conference | 28 November 2019 | How digital technology impacts service | ASAP |
| Fiels Service Circle | 13 November 2019 | Industry trends in service execution | ServiceMax |
| Maximize | 22 October 2019 | CSAT, NPS, Customer effort? What is the right score? | ServizeMax |
| FM Forum | 17 September 2019 | How to control and optimise service operations for facilities management | FM Expo |
| Customer Contact Europe | 5 June 2019 | How to use data to create the ideal customer experience: from big data to dig data | Frost & Sullivan |
| Maximize | 22 May 2019 | From fixing what breaks to knowing what works | ServiceMax |
| Field Service Circle | 9 April 2019 | Reshaping service delivery | ServiceMax |
| Innovation series | 27 March 2019 | The five sustainability opportunities for service execution | ServiceMax |
| Event | Date | Topic | Producer |
|---|---|---|---|
| Service Summit | 27 November 2018 | Asset & service data gravity – how service is the key to growth | GE Digital |
| Maximize | 11 October 2018 7 June 2018 |
Driving service revenue | ServiceMax |
| Service Summit | 26 April 2018 | Delivering margin growth this year | GE Digital |
| Service Summit | 6 December 2017 | The service engineer of the future | GE Digital |
| WBR Field Service Asia | 7-9 Nov 2017 | What service managers should know about sales | WBR |
| After:Market 2017 | 18 – 20 Oct 2017 | What service managers should know about sales | Copperberg |
| Field Service Forum Europe | 31 May – 1 June 2017 | Chairman | Copperberg |
| Field Service Summit UK | 10 – 11 April 2017 | How to deliver differentiated customer experience by connecting employees, processes, and systems on one platform | Copperberg |
| After:Market 2016 | 19 – 21 October 2016 | Chairman (Opening / Closing) | Copperberg |
| Field Service Forum Europe | 8 – 9 June 2016 | Chairman | Copperberg |
| Event | Date | Topic | Producer |
|---|---|---|---|
| Field Service Summit UK | 11 – 12 April 2016 | Demand Generation | Copperberg |
| Field Service Middle East | 7 – 8 December 2015 | Which services do customer really value? | WBR / Hannover Messe |
| After:Market 2015 | 21 – 23 October 2015 | Recognising value | Copperberg |
| Field Service Europe | 19 – 21 October 2015 | Which services do customer really value? | WBR |
| Service Management | 5 February 2015 | Het herkennen van Waarde | Mikrocentrum |
Jim Baston, President at BBA Consulting Group Inc.: “Coen fully understands the service business from both a sales and service perspective. He is one of those rare professionals who is able to bridge the gap between the two roles to uncover and drive new business. His passion and energy is evident in everything he does. His presentations are inspirational and informative and often leave me with a new perspective that I had not previously considered.”
Thomas Igou, Conference Producer at Copperberg: “I’ve had the pleasure of having Coen speak at a few of my service-related events, and also Chair the Aftermarket Business Platform. Each time, Coen was voted as a top speaker and participants highly appreciated his insights. He showed true thought-leadership in bridging sales and service, and was able to express his views with contagious energy to build traction in the community. I would highly recommend Coen on his ability as a Service Leader and I look forward to collaborating with him again in the future.”