Overview

The role of service in the Experience Economy

In the Experience Economy, customer service means more than fixing what's broken. Coen Jeukens of ServiceMax explores what this means ...
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/ English, Sales, Service

Post-Crisis Handbook – Managing the Backlog

We’ve been talking about disruption for quite a while, but many could not fathom out its consequences or that it ...
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/ English, Service

Why Asset Centricity Matters

When you communicate with your garage to service your car, what is the first question they ask? Do they ask ...
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/ English, Sales, Service

Selling Preventive Maintenance as a Value Add

Selling preventive maintenance is not what it used to be. In the old days a manufacturer could use its expert ...
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/ English, Sales, Service

Are Service Metrics the New Economic Barometer?

For decades the OECD[1] has been reporting a global productivity decline, while at the same time we see a rise ...
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/ English, Service

Battery Gate

The dust is settling over Battery Gate. I’ve heard many woes and seen people in disbelief. Is this really happening? ...
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/ English, Sales, Service

CIO take – Field Service Engineer of the Future

What is your digital roadmap? What technology advancements is your organization utilizing? There’s a great chance these questions are crossing ...
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/ English, Service

Field Service Asia – Is Asia willing to pay for Service?

Sentosa Island was the backdrop for the first Field Service event in Asia. More than 120 delegates came to Singapore ...
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/ English, Service

After:Market 2017 – Unleasing Service 4.0

Last week 250 service leaders attended the 11th edition of After:Market in Hamburg, Germany. For a number of years, I’ve chaired ...
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/ English, Sales, Service

Chairing a Field Service event

Kris Oldland, Editor-in-Chief, Field Service News talks to Coen Jeukens, Chief Service Officer, D-Essence who was the Chair at this ...
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/ English, Video, Service
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