Overview

Strategic Product Lifecycle Management: Bringing Innovation to Every Installed Asset

In fast-moving industries, product innovation often outpaces the installed base. While new products launch with advanced features, thousands of existing ...
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/ #lifecycle, #modernisation, DigitalThread, Engineering, English, Service

Monetizing the Installed Base: The New Growth Engine Hiding in Plain Sight

For decades, product centric business models have dominated industrial markets. Manufacturers focused on delivering high quality equipment, asset owners focused ...
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/ #installedbase, #monetisation, English, Sales, Service

Efficient & Compliant Field Service Delivery: The New Engine of Customer Uptime and Business Growth

For many organizations, field service delivery has historically been viewed as a necessary cost center—an operational function focused on fixing ...
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/ #fieldservice, English, Service

Centralized Product Repair Optimization: Turning Service Complexity into Strategic Advantage

As products become more complex and customer expectations climb, organizations are rethinking how they deliver service. While field service has ...
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/ #depotrepair, English, Service

The Value of an Asset Data Foundation for Service and Engineering

In today’s rapidly evolving industrial landscape, organisations face mounting pressure to deliver products to market faster, maintain high quality, mitigate ...
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/ #assetdata, DigitalThread, Engineering, English, Service

Managing Service Profitability in the Age of Digital Transformation

Editor's note: This post was co-written by Joe Kenny and Coen Jeukens. It is an age-old dilemma for Operations Managers ...
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/ #attachrate, #brandimage, #chiefrevenueofficer, #contractrenewal, #conversion, #customerexpectation, #customerexperience, #installedbase, #margincontribution, #revenue, #servicecontract, #servicelevelagreement, #upsell, #voiceofthecustomer, English, Sales, Service

Sustainability by Design: How Service Lifecycle Management and Digital Thread Drive Efficiency

At this year’s 21st service management forum, ASAP will feature “the servitisation revolution for sustainability.” While both keywords attract attention, ...
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/ #designforservice, #mtbf, #planversusactual, #productlifecycle, #repairability, #righttorepair, #servicelifecycle, #sustainability, DigitalThread, English, Service

Monetizing End-of-Life Assets

When we buy a product, we have an expectation of how long we’ll be able to use it and how ...
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/ #costtoserve, #decommissioning, #endoflife, #investmentdecision, #monetisation, #productlifecycle, #productreplacement, #refurbished, #retrofit, #servicelifecycle, #technicallifecycle, English, Sales, Service

Unlocking Revenue Potential Across Teams: A Cross-Functional Approach

Your company designs and builds great products. For each product sold, you’re making a margin. In a market with growing ...
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/ #businessmodel, #capex, #engineering, #leakage, #monetisation, #opex, #planversusactual, #resellers, #revenuegrowth, #sales, #servicelifecycle, #servicesportfolio, English, Sales, Service

How to Keep Frontline Field Service Techs Engaged and Boost Productivity

Problem solving, we are consistently told, is one of the key skills of the modern workforce. That ability to recognize ...
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/ English, Service