Overview

Rental in Transition

Last week I went to Riga to participate in the annual convention of the European Rental Association. With the theme ...
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/ #asset, #assetdata, #brandimage, #conditionbasedmaintenance, #customerexpectation, #designforservice, #digitalenhancements, #installedbase, #lifecyclemanagement, #midlifeupgrade, #quality, #serviceportfolio, #softwareupgrade, English, Sales, Service

Managing product recalls – five keys to success

As an equipment manufacturer, you hope a product recall never happens. In reality, most OEMs have their share of misfortune ...
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/ #compliance, #customerexpectation, #engineeringchange, #indirectsaleschannel, #installedbasevisibility, #prioritisation, #productrecall, #qualityissue, English, Service

Standardization vs Flexibility: How to Shape Your Service Transformation

Last month I celebrated my five year anniversary working for a field service software company. Having had a prior history ...
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/ #adoption, #changemanagement, #commonglobalprocess, #empowerment, #enablement, #fieldservicetechnician, #happypath, #informeddecisions, #productmarketcombination, #situationalworkflow, #wekeeptheworldrunning, English, Miscellaneous

Maximising Asset Availability for Rental Equipment

Four years ago we moved to the country side and bought an old farmhouse on a large plot of land ...
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/ #asset, #assetavailability, #costtoserve, #installedbase, #lifecyclemanagement, #prioritisation, #rentalequipment, English, Sales, Service

Why you should put service campaigns at the heart of your go-to-market

It's common sense that owners of products, equipment and assets want a maximum of uptime at minimal operational cost. But ...
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/ #asset, #assetdata, #brandimage, #conditionbasedmaintenance, #customerexpectation, #designforservice, #digitalenhancements, #installedbase, #lifecyclemanagement, #midlifeupgrade, #quality, #serviceportfolio, #softwareupgrade, English, Service

Digitale transformatie in de field service operatie, hoe komt het samen?

Door: Luuk Timmermans, Practice lead Field Service bij Appsolutely en Coen Jeukens, VP Global customer transformation bij Servicemax. 18 november ...
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/ Nederlands, Service

How do you know you are making money on your service contracts?

In my previous life I sold service contracts for a large OEM. Like many service executives, I was proud of ...
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/ #customerexpectation, #margincontribution, #profitability, #revenue, #servicecontract, #servicesales, #uptime, English, Sales

Field service works better when supply chain and service execution work together

An effective supply chain for parts is a crucial part of a successful field service operation. How much time does ...
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/ #customerexpectation, #fieldservicetechnician, #forwardlogistics, #heroonsite, #reverselogistics, #rma, English, Service

Will there be an uplift in Depot Repair (vs Onsite Repairs)?

If a product requires a physical repair there are two options: a technician goes to the product or the product ...
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/ #advanceexchange, #cru, #customerexpectation, #depotrepair, #dru, #entitlement, #fieldsservicetechnician, #fru, #reverselogistics, #rma, #vocalcustomer, English, Service

The mouse and the cheese

Who hasn’t ever played the game of drawing a line from the mouse to the cheese though a seemingly impossible ...
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/ #ai, #empowerment, #fieldservicetechnician, #heroonsite, #transformation, English, Miscellaneous