Overview

Mind the Gap

At Maximize we discussed the topic of Enhancing the commercial maturity of your services business. In that conversation we spoke ...
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/ English, Sales, Service

Maximize Virtual Round Tables – Recap

On the Maximize agenda we offered set of 12 round tables spanning a range from covid implications to asset centric ...
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/ English, Service

Maximize Virtual Round Tables – behind the scenes

For more than a year now we’ve been having these virtual meetings. We don’t know about you, but virtual triggers ...
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/ English, Miscellaneous

Developing Engineering Change Strategies for CX and Customer Engagement

Each time when you launch an engineering change (EC) campaign you’ll have to balance brand image, quality and cost. In ...
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/ English, Sales, Service

Managing your Quality and Engineering Changes

February 2021, breaking news, your engineering team issues a mandatory engineering change to all product models ABC built between 2011 ...
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/ English, Service

Sales and Service working in Collaboration

“Which function in your organisation has the most touch points and the highest customer trust?”. Here I go again, preaching ...
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/ English, Sales, Service
Brand Value

How to Maintain and Protect Your Brand as an OEM

You make great products. You have a strong brand. But how do you maintain those products and protect your brand ...
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/ English, Service

Back to the Future with Design-for-Service

“Yes, it’s really happening!”. That was my feeling when a customer of ServiceMax contacted me to enlighten them on the ...
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/ English, Service

Identifying new revenue streams in Service

It is no big secret that service revenue streams are profitable. Thus, it is to be expected that many CFO’s ...
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/ English, Sales

Finding Revenue Leakage in your Service Business – part 2

Do you know what your maximum service revenue potential could be based on the product units your organisation sells? Is ...
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/ English, Sales, Service