
Rental in Transition
Last week I went to Riga to participate in the annual convention of the European Rental Association. With the theme ...
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Managing product recalls – five keys to success
As an equipment manufacturer, you hope a product recall never happens. In reality, most OEMs have their share of misfortune ...
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Standardization vs Flexibility: How to Shape Your Service Transformation
Last month I celebrated my five year anniversary working for a field service software company. Having had a prior history ...
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Maximising Asset Availability for Rental Equipment
Four years ago we moved to the country side and bought an old farmhouse on a large plot of land ...
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Why you should put service campaigns at the heart of your go-to-market
It's common sense that owners of products, equipment and assets want a maximum of uptime at minimal operational cost. But ...
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Digitale transformatie in de field service operatie, hoe komt het samen?
Door: Luuk Timmermans, Practice lead Field Service bij Appsolutely en Coen Jeukens, VP Global customer transformation bij Servicemax. 18 november ...
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How do you know you are making money on your service contracts?
In my previous life I sold service contracts for a large OEM. Like many service executives, I was proud of ...
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Field service works better when supply chain and service execution work together
An effective supply chain for parts is a crucial part of a successful field service operation. How much time does ...
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Will there be an uplift in Depot Repair (vs Onsite Repairs)?
If a product requires a physical repair there are two options: a technician goes to the product or the product ...
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The mouse and the cheese
Who hasn’t ever played the game of drawing a line from the mouse to the cheese though a seemingly impossible ...
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