Overview

Identifying new revenue streams in Service

It is no big secret that service revenue streams are profitable. Thus, it is to be expected that many CFO’s ...
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/ English, Sales

Finding Revenue Leakage in your Service Business – part 2

Do you know what your maximum service revenue potential could be based on the product units your organisation sells? Is ...
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/ English, Sales, Service

Finding Revenue Leakage in your Service Business – part 1

Have you ever had to Credit or Discount an invoice? If the answer is ‘yes’ then you have leakage, if ...
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/ English, Sales, Service

The role of service in the Experience Economy

In the Experience Economy, customer service means more than fixing what's broken. Coen Jeukens of ServiceMax explores what this means ...
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/ English, Sales, Service

Post-Crisis Handbook – Managing the Backlog

We’ve been talking about disruption for quite a while, but many could not fathom out its consequences or that it ...
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/ English, Service

Why Asset Centricity Matters

When you communicate with your garage to service your car, what is the first question they ask? Do they ask ...
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/ English, Sales, Service

Selling Preventive Maintenance as a Value Add

Selling preventive maintenance is not what it used to be. In the old days a manufacturer could use its expert ...
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/ English, Sales, Service

Are Service Metrics the New Economic Barometer?

For decades the OECD[1] has been reporting a global productivity decline, while at the same time we see a rise ...
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/ English, Service

Battery Gate

The dust is settling over Battery Gate. I’ve heard many woes and seen people in disbelief. Is this really happening? ...
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/ English, Sales, Service

CIO take – Field Service Engineer of the Future

What is your digital roadmap? What technology advancements is your organization utilizing? There’s a great chance these questions are crossing ...
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/ English, Service
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