Overview - Sales DNA and a Service heart

3 Reasons Why Results Matter More Than the Product

Increasing machine uptime is at the core of what we do for our customers. We know that more than anything, ...
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31/07/2018 / #opex, #outcomes, #voiceofthecustomer, English, Sales, Service

Driving Revenue Growth

Today most service executives have a revenue growth target. After having delivered cost reductions for decades, the switch to delivering ...
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14/06/2018 / #attachrate, #chiefrevenueofficer, #outcomes, #revenue, #servicesales, #voiceofthecustomer, English, Sales, Service

Hybrid Workforce in Field Service

In its latest report[1] Gartner predicts that “by 2020, more than 40% of field service work will be performed by ...
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16/04/2018 / #agile, #brandimage, #capacitymanagement, #contractors, #heroonsite, #hybridworkforce, #resilience, English, Service

Are Service Metrics the New Economic Barometer?

For decades the OECD[1] has been reporting a global productivity decline, while at the same time we see a rise ...
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18/03/2018 / #customerexpectation, #dashboard, #margincontribution, #metrics, #opex, #servicesales, English, Service

Battery Gate

The dust is settling over Battery Gate. I’ve heard many woes and seen people in disbelief. Is this really happening? ...
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16/02/2018 / #brandimage, #customerexpectation, #depotrepair, #quality, #recall, #sustainability, English, Sales, Service

CIO take – Field Service Engineer of the Future

What is your digital roadmap? What technology advancements is your organization utilizing? There’s a great chance these questions are crossing ...
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06/12/2017 / #agile, #digitaltransformation, #heroonsite, #quality, #technicianskills, #upsell, #warranty, English, Service