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Digital Thread: Closing the Loop
For more than 25 years I’ve worked in the after-sales domain. Hardly ever I came across the words Digital Thread ...
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Digital Thread: How the Service Bill of Materials Enables Cross-selling & Upselling
It’s 2010, and an OEM has asked me to blueprint their after-sales organization. I went to our sales executive and ...
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Digital Thread: How the Service Bill of Materials Drives System of Record Across the Platform
“We’ve defined ERP as the system of record for our installed base”. This a phrase we hear quite often. Is ...
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Digital Thread: How the Service Bill of Materials Links Engineering to Service
When we embark on a digital transformation journey in the after-sales domain, where does the process start? With the sale ...
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Where are my spares?
Last week the European field service community convened for the first time in large numbers at WBR Field Service in ...
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Rental in Transition
Last week I went to Riga to participate in the annual convention of the European Rental Association. With the theme ...
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Managing product recalls – five keys to success
As an equipment manufacturer, you hope a product recall never happens. In reality, most OEMs have their share of misfortune ...
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Standardization vs Flexibility: How to Shape Your Service Transformation
Last month I celebrated my five year anniversary working for a field service software company. Having had a prior history ...
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Maximising Asset Availability for Rental Equipment
Four years ago we moved to the country side and bought an old farmhouse on a large plot of land ...
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Why you should put service campaigns at the heart of your go-to-market
It's common sense that owners of products, equipment and assets want a maximum of uptime at minimal operational cost. But ...
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