Overview

Digital Thread: Closing the Loop

For more than 25 years I’ve worked in the after-sales domain. Hardly ever I came across the words Digital Thread ...
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/ #aftersales, #asset data, #designforservice, #digitalthread, #engineering, #engineeringchange, #infinityloop, #maintenanceengineering, #servicelifecycle, Engineering, English, Service

Digital Thread: How the Service Bill of Materials Enables Cross-selling & Upselling

It’s 2010, and an OEM has asked me to blueprint their after-sales organization. I went to our sales executive and ...
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/ #capex, #crossandupsell, #digitalthread, #engineering, #installedbase, #lifeexpectancy, #maintenancecost, #opex, #preventivemaintenance, #risk, #sbom, #servicemanual, #servicemenucard, #sustainoutputsspecifications, #titlepassage, #totalcostofownership, #useprofile, #valuepromise, Engineering, English, Sales, Service

Digital Thread: How the Service Bill of Materials Drives System of Record Across the Platform

“We’ve defined ERP as the system of record for our installed base”. This a phrase we hear quite often. Is ...
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/ #asbuilt, #asengineered, #asmaintained, #assold, #billofmaterial, #datavalue, #digitalthread, #engineering, #installedbase, #lifecycle, #sbom, #slm, #systemofrecord, Engineering, English, Service

Digital Thread: How the Service Bill of Materials Links Engineering to Service

When we embark on a digital transformation journey in the after-sales domain, where does the process start? With the sale ...
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/ #asengineered, #asmaintained, #designforimprovement, #designforservice, #digitalthread, #engineering, #installedbase, #lifecycle, #maintenanceengineering, #mtbf, #plc, #sbom, #servicedelivery, #servicemanual, #slm, Engineering, English, Service

Where are my spares?

Last week the European field service community convened for the first time in large numbers at WBR Field Service in ...
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/ #asset, #disruption, #entitlements, #installedbase, #recall, #refurbish, #reverselogistics, #scarcity, #servicecontract, #sla, #sparepart, #supplyanddemand, #supplychain, Miscellaneous

Rental in Transition

Last week I went to Riga to participate in the annual convention of the European Rental Association. With the theme ...
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/ #asset, #assetdata, #brandimage, #conditionbasedmaintenance, #customerexpectation, #designforservice, #digitalenhancements, #installedbase, #lifecyclemanagement, #midlifeupgrade, #quality, #serviceportfolio, #softwareupgrade, English, Sales, Service

Managing product recalls – five keys to success

As an equipment manufacturer, you hope a product recall never happens. In reality, most OEMs have their share of misfortune ...
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/ #compliance, #customerexpectation, #engineeringchange, #indirectsaleschannel, #installedbasevisibility, #prioritisation, #productrecall, #qualityissue, English, Service

Standardization vs Flexibility: How to Shape Your Service Transformation

Last month I celebrated my five year anniversary working for a field service software company. Having had a prior history ...
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/ #adoption, #changemanagement, #commonglobalprocess, #empowerment, #enablement, #fieldservicetechnician, #happypath, #informeddecisions, #productmarketcombination, #situationalworkflow, #wekeeptheworldrunning, English, Miscellaneous

Maximising Asset Availability for Rental Equipment

Four years ago we moved to the country side and bought an old farmhouse on a large plot of land ...
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/ #asset, #assetavailability, #costtoserve, #installedbase, #lifecyclemanagement, #prioritisation, #rentalequipment, English, Sales, Service

Why you should put service campaigns at the heart of your go-to-market

It's common sense that owners of products, equipment and assets want a maximum of uptime at minimal operational cost. But ...
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/ #asset, #assetdata, #brandimage, #conditionbasedmaintenance, #customerexpectation, #designforservice, #digitalenhancements, #installedbase, #lifecyclemanagement, #midlifeupgrade, #quality, #serviceportfolio, #softwareupgrade, English, Service